My apologies. I did not know the items were sent separately. I received the second envelope yesterday. Thank you for your help and support.
Dear customer support, I finally received my package yesterday. And, all is good. It took its time getting here, but it made it.
Brandon Van Belle from Belgium
I could not solve my problem with declined transaction via live chat so I had to call them cause I wanted to hear human voice and talk with somebody more competent. Everything was ok with my credit card but transaction was declined. I could settle this ...